Complaint? Compliment? Go Straight to the Top!
At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Mark Foy (Country Manager) and Alan Brackenbury (Customer Service Director) want to hear from you.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Mark or Alan and let them know what you think. Please include your telephone number if you would like us to call you back!
Mark and Alan will ensure that your complaints are dealt with immediately and you’ll receive a response within 1 business day (our offices are open Monday to Friday 8.00am to 5.00pm).