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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Mark Foy (Country Manager) and Alan Brackenbury (Customer Service Director) want to hear from you.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Mark or Alan and let them know what you think. Please include your telephone number if you would like us to call you back!

Mark Foy
Country Manager


"At DHL Express service quality is our first priority and as your business partner we know your business relies on us. I want to make sure we deliver to you the highest service standard."

Email Mark Foy

Alan Brackenbury
Customer Service Director


"The true measure of customer service excellence is how we react when things go wrong. Your brand and your reputation is in our hands and your feedback provides invaluable learnings in order for us to be more successful for you."

Email Alan Brackenbury
Mark and Alan will ensure that your complaints are dealt with immediately and you’ll receive a response within 1 business day (our offices are open Monday to Friday 8.00am to 5.00pm).
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
 
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