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Surcharges for Exceptional Activities

DHL Express is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company.
In order to maintain a consistently high level of service, DHL Express levies under given conditions a surcharge for exceptional activities. DHL Express regularly evaluates the level of these surcharges to reflect the changing costs associated with offering exceptional activities, and we strive to ensure these surcharges remain fair for our customers.
The following surcharges are payable on international shipments:

Description Surcharge (NZD)
Remote Area Delivery NZD 30.00 or NZD 0.60/kilo
Remote Area Pickup NZD 30.00 or NZD 0.60/kilo
Dangerous Goods in Excepted Quantities NZD 9.00
Dangerous Goods in Limited Quantities NZD 20.00
Full Dangerous Goods NZD 249.00
Dry Ice (UN1845) NZD 17.00
Lithium Batteries Section II (PI966, PI969) NZD 9.00
Lithium Batteries Section II (PI967, PI970) No charge
Lithium Batteries Section I, II (PI965) NZD 249.00
Biological Substances (UN3373) No charge
Over Weight Piece NZD 66.00
Over Sized Piece NZD 66.00
Non-Stackable Pallet NZD 132.00
Address Correction NZD 17.00
Elevated Risk NZD 32.00
Restricted Destination NZD 50.00
The following surcharges are payable on domestic shipments, when different to those above:

Description Surcharge (NZD)
Remote Area Delivery NZD 10.00 or NZD 0.20/kilo
Over Weight Piece NZD 33.00
Over Sized Piece NZD 33.00
Non-Stackable Pallet NZD 65.00
Address Correction NZD 9.00

Should you have any questions on surcharges please contact usContact Us.
The following surcharges are payable on domestic shipments: