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Surcharges for Exceptional Activities

DHL Express is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company.
In order to maintain a consistently high level of service, DHL Express levies under given conditions a surcharge for exceptional activities. DHL Express regularly evaluates the level of these surcharges to reflect the changing costs associated with offering exceptional activities, and we strive to ensure these surcharges remain fair for our customers.
The following surcharges are payable on international shipments:

Description Surcharge (NZD)
Remote Area Delivery 30.00 NZD or 0.60 NZD/kilo
Remote Area Pickup 30.00 NZD or 0.60 NZD/kilo
Dangerous Goods in Excepted Quantities 9.00 NZD
Dangerous Goods in Limited Quantities 20.00 NZD
Full Dangerous Goods 249.00 NZD
Dry Ice (UN1845) 17.00 NZD
Lithium Batteries Section II (PI966, PI969) 9.00 NZD
Lithium Batteries Section II (PI967, PI970) No charge
Lithium Batteries Section I, II (PI965) 249.00 NZD
Biological Substances (UN3373) No charge
Over Weight Piece 66.00 NZD
Over Sized Piece 66.00 NZD
Non-Stackable Pallet 132.00 NZD
Address Correction 17.00 NZD
Elevated Risk 32.00 NZD
Restricted Destination 50.00 NZD
The following surcharges are payable on domestic shipments, when different to those above:

Description Surcharge (NZD)
Remote Area Delivery 10.00 NZD or 0.20/kilo
Over Weight Piece 33.00 NZD
Over Sized Piece 33.00 NZD
Non-Stackable Pallet 65.00 NZD
Address Correction 9.00 NZD

Should you have any questions on surcharges please contact usContact Us.
The following surcharges are payable on domestic shipments: