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Contact: DHL Express

DHL Express welcomes your general inquiries, comments and suggestions.
If you have an inquiry about DHL Express products and services, such as express document and parcel shipping, or our time and day definite express services, please complete the form below.

If you are unsure, please return to our Contact Center and select again.

Alternatively, contact us by telephone on: 0800 800 020

We are aware that the public is being targeted by people claiming to be calling from DHL Express. If you have received a call or an email claiming that you have a shipment awaiting collection from DHL Express without a tracking number, or from an automated messaging system - this is a known scam. DHL Express New Zealand does not use automated messages to contact customers. Please ignore this call.

Your Details

All fields marked with an asterisk (*) are mandatory.

(eg: +1 800 225 5345 for US)

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If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.
Should you wish to contact specific hotline numbers, kindly select the type of inquiry below to view the hotline information.
Dropping off or picking up a package at a DHL Service Point location? Check hours of operation at your nearest locationExternal Link / New Window.


Holiday Hours 2020

DHL Express will be closed and all services will not be available on the following holidays:


New Year's Day
Wednesday, January 01, 2020

Christmas Day
Friday, December 25, 2020

Boxing Day Holiday
Monday, December 28, 2020

DHL Express will have reduced hours on the following holidays: please check hours of operation at your nearest locationExternal Link / New Window

Day after New Year's Day
Thursday, January 02, 2020

Waitangi Day
Thursday, February 06, 2020

Easter Monday
Monday, April 13, 2020

Anzac Day Holiday
Monday, April 27, 2020

Queen's Birthday
Monday, June 03, 2020

Labour Day
Monday, October 26, 2020

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