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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Mark Foy (Country Manager) and Brian D’ Costa (Customer Service Director) want to hear from you.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Mark or Brian and let them know what you think. Please include your telephone number if you would like us to call you back!

Mark Foy
Country Manager

"At DHL Express service quality is our first priority and as your business partner we know your business relies on us. I want to make sure we deliver to you the highest service standard."

Email Mark Foy

Brian D’ Costa
Customer Service Director

“It’s just not about being good, it’s about being different. We want to give our customers a reason to choose DHL. Your feedback is valuable to us. We listen to our customers.”

Email Brian D’ Costa
Mark and Brian will ensure that your complaints are dealt with immediately and you’ll receive a response within 1 business day (our offices are open Monday to Friday 8.00am to 5.00pm).
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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